Archive for Customer

Webinar: Digital Asset Management (DAM) Customer Survey Findings


Boston, MA (PRWEB) March 30, 2015

Hear from experts at the forefront of digital and media asset management within the digital space.

Date: Thursday April 2, 2015

Time: 12:00-12:30 PM EDT (16:00-16:30 UTC/GMT)

Register here

About the Topic:

RSG conducted an online survey in late 2014 to obtain practitioners’ perspectives on key digital & media asset management software-related themes such as common use cases, tools, vendors, implementation issues, and overall challenges. The final survey results included a cross-section of organizations drawn from a variety of geographies and industries.

In this Digital Asset Management (DAM) Customer Survey Findings webinar, RSG Principal and Managing Partner Theresa Regli will discuss key survey findings, including:


Satisfaction with the technology
The extent of current and future transitions to the cloud
Departments that are leading digital asset management projects
Key organizational challenges
The extent of DAM integrations with other enterprise systems

About:

Real Story Group provides research and advisory services to help customers select and optimize the right digital workplace and marketing technologies. Through highly detailed technical evaluations, Real Story Group helps sort out the complex technology landscape, so that customs can minimize time and effort identifying the best-fit solutions. Real Story Group evaluates Web Content Management, Digital & Media Asset Management, ECM & Cloud File Sharing, Enterprise Collaboration & Social Software, Enterprise Mobile Technology, Portals and Content Integration, and Marketing Automation & Social Technologies.

To retain its independence as an impartial analyst firm, Real Story Group works solely for solutions buyers and never for vendors.







VIPdesk Connect Hiring Hundreds of Customer Service Professionals Over the Next 30 Days


Alexandria, VA (PRWEB) March 19, 2015

VIPdesk Connect, a leading US-based provider of customer care, announced today that the company is hiring experienced customer service representatives (CSRs) to work from home, supporting several of their most dynamic, fun, and rapidly expanding clients.

VIPdesk Connect CSRs, referred to as “Elite Brand Ambassadors,” respond to incoming phone calls, e-mails, and/or online chat requests from customers of one of several leading retail brands in the fashion, lifestyle, and consumer electronics industries. Brand Ambassadors must be passionate about delivering exceptional customer service, motivated, self-disciplined, and ready to live the brand they serve. Full and Part-time positions are available for Skullcandy, Bluefly, and HomeAdvisor teams.

Brand Ambassadors for Skullcandy, a leading Audio Lifestyle Products company, must be passionate and knowledgeable about music, action sports, gadgets, and gaming. They should be knowledgeable about smartphones, audio connectors, and MP3 players, and must enjoy interacting with people of all ages—from teenagers to their parents to professional action sports stars. Successful Brand Ambassadors must not only take pride in a stellar customer experience, but be able to easily adjust their phone demeanor and language style depending on the current customer.

Brand Ambassadors for Bluefly are on top of the latest fashion trends, capable of easily identifying a designer’s new line on sight. They not only provide fashion-forward customer service, but also serve as a personal shopper, giving advice on apparel or accessories and complementary items, designer-specific sizing and fit, sales and promotions, and more.

Brand Ambassadors for HomeAdvisor, a cutting-edge resource in the home improvement industry, will assess customers’ needs and schedule appointments and/or refer them to the applicable pre-screened home-improvement contractor in their area. The Brand Ambassador will assist customers by helping them submit their requests and providing information on additional services.

Brand Ambassadors earn an average of $ 10-$ 11.50/hr with access to an excellent benefits package that includes medical, dental, vision, life insurance, short-term and long-term disability, Paid Time Off, and more. Part time and full time positions are available and all applicants must be able to work on weekends.

Brand Ambassadors work from their own home office, which must be conducive to taking customer calls, quiet and free from distraction. All candidates must provide a computer, reliable, high-speed internet connection that meets company requirements.

“This is a great opportunity for individuals who are passionate about delivering exceptional customer service,” said Sally Hurley, VIPdesk Connect’s CEO.

Interviews are currently being conducted for qualified candidates. Training classes begin at the end of April. Some positions are limited to certain states; interested professionals can find more information and apply online at http://vipdeskconnect.com/current-openings.

About VIPdesk Connect

VIPdesk Connect, a U.S.-based provider of outsourced home-based customer care services, utilizes a home-based team of Brand Ambassadors (BAs) located across 23 states. VIPdesk Connect hires awesome people to provide clients with the best customer service on the planet. Located throughout the U.S., BAs serve as a seamless extension of leading brands delivering memorable customer experiences that generate customer loyalty and drive business growth. VIPdesk Connect’s services include: outsourced customer service (phone, email, chat and social media), back office support and home-based contact center model consulting. To find out more about VIPdesk Connect, visit http://www.vipdeskconnect.com.







More Fitness Press Releases

Steelwedge Announces $22.5M of New Growth Capital to Accelerate Supply Chain Planning Innovation and Enhance Customer Support


Pleasanton, CA (PRWEB) March 12, 2015

Steelwedge, the leader in cloud supply chain planning and sales and operations planning (S&OP) solutions, today announced that it has received $ 22.5M in new growth capital led by Camden Partners. Other investors include return backer Mainsail Partners and Shea Ventures. New CEO Pervinder Johar is also investing personally in this round.

“This is a tremendous opportunity to invest in cloud-based software that represents the next generation of supply chain planning solutions,” said Jason Tagler, managing member of Camden Partners, the lead investor. “I have tracked Steelwedge for several years and have been impressed with the results the team has delivered. I am particularly impressed by the number of blue chip customers the company has added during that timeframe.”

The investment will be used to accelerate product development, expand sales and marketing, and deliver the highest quality service to the company’s growing customer base. Integral to these efforts is a new office, which will open in Austin, Texas later this year. The Austin office will serve as a technology, sales, and services hub that will enable Steelwedge to better serve the increasing number of customers and prospects in the region. The office will house a large, state-of-the-art R&D Co-Innovation Lab where product managers and software engineers will work directly with customers to push the boundaries of supply chain management forward.

“This new capital positions us well to build on the company’s incredible growth over the past several years,” said Pervinder Johar, CEO of Steelwedge. “We are excited to have Jason Tagler join the board of directors and to leverage his experience investing in enterprise SaaS businesses. This will help us attack the large market opportunity in supply chain management.”

“We selected Camden as our partner based on Jason Tagler’s understanding of our business and our aligned perspectives on building the company in its next phase of growth,” added Jason Payne, Managing Partner of Mainsail Partners.

Steelwedge was ranked #200 on Deloitte’s Technology Fast 500™ in 2014 based on the company’s 500% revenue growth in the 2009-2013 period. Steelwedge was also positioned as a Visionary in the 2014 Gartner Magic Quadrant for Supply Chain Planning System of Record*. In the past two years the company has added some of the biggest names in manufacturing as customers, including GoPro, Hewlett Packard, and Nissan.

About Steelwedge

Steelwedge’s cloud supply chain planning and S&OP solutions enable leading manufacturers to profitably align demand, supply, strategy and financial goals. Connecting people, processes and technology, Steelwedge big data solutions transform supply chain ecosystems. Leading manufacturers like HP, Lenovo, Jaguar, Land Rover, Nissan, and Monsanto trust Steelwedge to help them mitigate risk and profitably navigate a rapidly changing business environment. Visit http://www.steelwedge.com.

About Camden Partners

Camden Partners, founded in 1995, operates private equity funds that provide growth capital to emerging companies in the Technology-Enabled Business Services, Healthcare and Education sectors. For more information, please go to http://www.camdenpartners.com.

About Mainsail Partners

Mainsail Partners is a leading growth equity firm that invests exclusively in growing bootstrapped businesses and builds them into industry leaders. The San Francisco-based firm has raised nearly $ 400 million in committed capital to back outstanding entrepreneurs. Mainsail has been leading investments in software and technology-enabled companies for more than a decade, including investments in eSecuritel, Netchemia, PayLease, Steelwedge Software, and Zen Planner. For further information, please visit http://www.mainsailpartners.com.

About the Gartner Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*Gartner, Magic Quadrant for Supply Chain Planning System of Record, Tim Payne, 06 March 2014







Find More Fitness Press Releases