(PRWEB) January 27, 2015
Qualfon, a people-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that roughly 11,086 of its employees volunteered 26,366 hours of service to more than 45 charitable organizations and non-profit agencies across four countries during the 2014 calendar year.
“This astonishing contribution comes straight from the hearts of our employee volunteers around the world,” explained Roberto Sanchez Mejorada, Qualfon’s Chief Mission Officer. “Qualfon’s company mission is to ‘be the best BPO. Make people’s lives better.’ So as a company, we create opportunities that encourage our employees to give their time and expertise to local organizations and make a difference in their communities. It’s incredible what happens when you enable people to help others.”
The 26,366 hours of donated time and volunteer service stem from Qualfon’s Give@Work program, which focuses on building relationships with schools, charitable organizations, and non-profit agencies in the communities where Qualfon operates contact centers. Through these relationships, Qualfon sponsors events and activities that serve the needs of the local people. Some of the 2014 Give@Work activities included building homes and classrooms, rehabilitation projects after natural disasters, environmental sustainability projects, and spending time with children and the elderly.
“We collaborated with partner institutions to help transform communities, working with people of all ages, caring for the poor and sick, and running projects related to education, environment, health and construction. We also invested in our volunteers, helping them develop new skills, increasing their professional experience, growing their self-esteem and improving their personal lives,” said Sanchez Mejorada. “This volunteer work illustrates how our Qualfon family fosters compassion, empathy, tolerance, gratitude, responsibility and a sense of community through our STRIDES company values: Service, Teamwork, Results, Integrity, Dignity, Encouragement and Spirituality.”
Some of the most notable Give@Work events from 2014 include Qualfon’s work with Habitat for Humanity in Guyana and its response to Typhoon Yolanda in the Philippines. In Dumaguete, Philippines and in Georgetown, Guyana, South America, employees rebuilt homes for those in need. Additionally, in the hardest hit areas of Tacloban, Philippines, Qualfon volunteers adopted 35 families affected by the typhoon, offering friendship, resources, and outreach programs including emotional support and spiritual counseling.
The typhoon response program:
-Rebuilt three houses
-Repaired 15 houses
-Provided sources of livelihood to five families
-Allocated financial funding to those in the greatest need
-Sponsored two, three-day mission trips to Tacloban
-Partnered with clients, employees, friends, and the Catholic World Mission to make contributions for reconstruction efforts
“When people connect to the needs of others and exercise solidarity with them, they achieve emotional and spiritual wellbeing. Qualfon recognizes this powerful effect and sees it as an important part of our company’s calling to serve others. All of our 2014 Give@Work activities illustrate our dedication as a company to continually seek ways to respond to this calling. We believe that with God we can do the unimaginable,” said Sanchez Mejorada. “We dream of making the world a better place by improving the lives of individuals and communities.”
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. http://www.Qualfon.com